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The Senior Mobile UX Designer will collaborate with various teams to conceptualize and develop engaging native app experiences. They will lead the design process from discovery to delivery, ensuring user-centered designs for mobile applications.
Candidates must have a minimum of 3 years of experience in user experience or related fields, with at least 1 year focused on native mobile app design. A strong understanding of user-centered design methodologies and modern design tools is essential.
Job Description: Role Summary/Purpose: Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers. As a Senior Mobile UX Designer, you will join Synchrony’s scaled agile teams and partner with CX, marketing, development, process owners, UX researchers and Mobile UI designers to conceptualize and develop engaging native app experiences for our strategically significant core customer-facing applications. The candidate will work collaboratively throughout the entire design process of our mobile applications and services through initial discovery and research through to conceptualization and design to deliver on user-centered designs that deliver a world-class native mobile app experience. Additionally, the candidate will act as a champion for user experience by providing thought leadership and Native app design expertise. This role is responsible for designing and delivering modern native app UX designs for both iOS and Android experiences. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Apply design thinking methodologies with product owners and leaders to help shape product strategy, clarify requirements, and define and scope UX activities Present to and persuade executives, leaders and agile teams to accept UX recommendations Organize & facilitate design workshops as needed Ideate on and champion new experiences Mentor junior level designers Develop user flows, site maps, information architecture, wireframes, and prototypes of native app experiences Lead the design review cycle, synthesize feedback, and close on design requirements independently Engage with UX research to assist in initiating, planning and running tests and incorporating their results into design Engage with business and IT owners in agile processes Be a part of daily/weekly agile ceremonies, present work, and articulate rationales Act as an advocate for the end user’s experience Collaborate effectively with remote team members and managers Perform other duties and/or special projects as assigned Bring a strong positive attitude to project and UX teams Qualifications/Requirements: Bachelor’s and a Minimum of 3 years of experience in user experience, visual design, product design, or interaction design experience ; or in lieu of a Bachelor Degree, a high school diploma / GED and a Minimum of 6 years of experience in user experience, visual design, product design, or interaction design experience Minimum of 1 year of experience in designing native mobile app user experiences Strong understanding of user centered design, design thinking and related methodologies Effective communication, time management, collaboration, and organizational skills Expertise in modern design tools such as Sketch, Figma, Invision, Adobe XD, Adobe Creative Suite and/or similar tools Willingness to travel to Synchrony offices for occasional team & business meetings Desired Characteristics: Experience working on agile teams Experience working in eCommerce and/or Financial Industry Deep fluency and understanding of iOS Human Interface Guidelines and Android Material Design guidelines Experience identifying and conducting User Research and User Testing Ability to work in low or high fidelity as needed Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Marketing Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $139 billion in sales financed and 68.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.
This job posting was last updated on 10/1/2025