symplr

Compensation

Full Description

Overview The Digital Customer Success Program Coordinator is responsible for optimizing and maintaining the Customer Success platform to support scalable, data-driven customer engagement strategies. Partners closely with Customer Success, Revenue Operations, and Salesforce teams to ensure seamless integration and utilization of ChurnZero across the organization. Duties & Responsibilities Configure and maintain ChurnZero, including fields, dashboards, automations, and integrations Develop and manage customer journeys, playbooks, and workflows tailored to business needs Ensure data integrity, accuracy, and accessibility within customer success platform Collaborate with cross-functional teams to align platform capabilities with business objectives Lead training and support initiatives for internal users of customer success platform Partner with Salesforce administrators to enhance data synchronization and reporting Monitor platform performance and recommend improvements Manage tasks using agile methodologies such as scrum sprints Bachelors degree preferred Skills Required Two years of experience with a customer success platform, preferably ChurnZero Strong understanding of SaaS environments and customer success operations Experience with Salesforce integration and cloud-hosted systems High aptitude for data manipulation and technical integrations Familiarity with tools like Google Suite, Slack, Zoom, and Asana Excellent communication, collaboration, and critical thinking skills Experience in a service provider or healthcare SaaS environment Ability to identify team needs and build scalable solutions Ability to iterate quickly and adapt to changing priorities Ability to communicate effectively and professionally with employees at all levels of an organization Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis Possess a high attention to detail Work well in a fast-paced, innovative environment Bachelors degree preferred Min USD $75,000.00/Yr. Max USD $95,000.00/Yr.