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Symbotic

Symbotic

via DailyRemote

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Senior Customer Communications Specialist

Anywhere
Full-time
Posted 1/24/2026
Verified Source
Key Skills:
Content Strategy & Editorial Leadership
Data Visualization & Plain Language Translation
Stakeholder Engagement

Compensation

Salary Range

$70K - 120K a year

Responsibilities

Support communication strategies, create collateral, and collaborate with teams to articulate complex technical information for a B2B audience.

Requirements

Minimum 5 years in content communications, experience in B2B sales enablement, strong project management, and proficiency with communication and CRM tools.

Full Description

Job Description: • Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision. • Assist in conducting market research and competitive analysis to support the refinement of existing communications. • Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership. • Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development. • Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations. • Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development. • Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience. • Act as a brand champion, ensuring consistency in messaging and visual identity across all materials. • Support the coordination of production resources to capture images and videos that reinforce brand storytelling. • Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise. • Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective. • Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions. Requirements: • Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred. • Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral. • Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience. • Strong understanding of complex sales cycles in a B2B environment. • Strong project management skills: ability to multi-task and manage multiple projects simultaneously. • Prior experience with a supply chain, material handling, or robotics company is preferred. • Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences. • Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint. • Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred. • Experience with project management tools (e.g. Asana, Monday, Smartsheets) • Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred. Benefits: • medical • dental • vision • disability • 401K • PTO • other benefits

This job posting was last updated on 1/28/2026

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