Swoon Staffing

Compensation

Full Description

100% Remote | Contract through June 2026 $26 per hour Client: Leading Fintech Organization (Swoon Client) Swoon is partnering with a leading fintech organization to hire a Seller Support Specialist to support merchants throughout different stages of their loan lifecycle. This is an exciting opportunity to join a fast-paced, high-growth fintech environment focused on delivering financial solutions to business owners. If you thrive in dynamic environments, enjoy solving complex problems, and have experience in financial services or payment operations, this role is for you. About the Role As a Seller Support Specialist, you will manage merchant inquiries, triage cases based on loan stage and risk level, and ensure timely and accurate communication through CRM systems. You will work cross-functionally with internal teams while maintaining strict service level agreements and compliance standards. Key Responsibilities • Resolve merchant inquiries primarily via email using CRM tools • Triage and escalate cases based on loan stage and risk level • Respond to questions regarding business documentation and loan status • Maintain or exceed established SLAs to minimize revenue risk • Identify, document, and follow up on product issues or system bugs • Collaborate with Risk, Operations, Compliance, and Product teams • Support BSA/AML-related responsibilities as required • Identify trends and recommend process improvements • Effectively operate in a fully remote, distributed team environment ✅ Required Qualifications • 1–3 years of professional experience within a financial institution, fintech company, or payment provider (required) • Experience in a customer-facing role handling escalations or complex inquiries • Strong written communication skills (email-heavy role) • Excellent organizational and time-management skills • Exceptional attention to detail • Ability to manage multiple priorities in a fast-paced environment • Experience using CRM systems (Salesforce, Zendesk, or similar) ⭐ Preferred Qualifications • Experience in loan servicing, merchant services, or payment operations • Exposure to fraud, compliance, or risk processes • Familiarity with BSA/AML procedures • Startup or high-growth company experience • SQL or data analysis experience (a plus) Schedule & Details • 100% Remote • Training: 9:00 AM – 5:00 PM PST • Post-training: 9:00 AM – 5:00 PM (local time zone) • Contract through June 24, 2026 • Pay rate: $26 per hour