Swoon

Compensation

Full Description

Swoon is hiring for our client in the Food Delivery/Tech industry for a Menu Operations Associate role. This is a 3-month contract opportunity to start and will be a part-time role with 20 hours a week. About the Team The Menu Operations team is at the core of delivering a high-quality restaurant experience on our client’s platform. The team ensures menus are accurate, optimized, and scalable while supporting new UI features and long-term product strategy. You’ll collaborate closely with cross-functional stakeholders in product, data, and partnerships. About the Role As a Menu Operations Associate, you will support large-scale menu data initiatives and ensure that customers see high-quality, accurate items across the restaurant marketplace. This role requires detail-oriented execution, strong communication, and the ability to handle multiple projects in a fast-paced environment. What You’ll Do • Build reporting dashboards to understand the current state of menu items and track quality metrics. • Review menu data and enhance it with tags and metadata for better usability. • Execute bulk menu updates, including photos and item changes at scale. • Partner with cross-functional teams to align on processes, procedures, and best practices. • Track progress against key business objectives such as sales volume, GMV impact, and attachment rate. • Conduct informational interviews with merchants and customers to improve menu features and user experience. • Complete ad-hoc menu requests aligned with business objectives. • Streamline menu operations by identifying and implementing process optimizations. • Create Go-to-Market materials (e.g., pitch decks) to educate merchants about new features. What We’re Looking For • Coachable on technology and data; comfortable using Slack, Zoom, Google Sheets, and internal systems. • Ability to learn and execute multi-step processes (menu creation, onboarding setup, etc.). • Strong attention to detail with excellent accuracy and productivity. • Excellent communication and time-management skills; able to articulate issues and implement solutions. • Comfortable managing multiple projects, teams, and priorities under tight deadlines. • Experience working with large datasets or dashboards is a plus. • SQL knowledge required. If interested in more details, please apply!