swivl

Compensation

Full Description

About Us At swivl, we believe that exceptional customer experiences shouldn't be a luxury reserved for large corporations with vast resources. In the self-storage industry, operators—whether overseeing a single facility or a thousand—often grapple with the challenges of meeting rising customer expectations with limited tools and personnel. Complex customer interactions, operational inefficiencies, and the inability to scale personalized service can hinder growth and customer satisfaction. That's why swivl exists. We aim to level the playing field by making AI easy to use and accessible to businesses of all sizes. Our mission is to empower self-storage operators to overcome these hurdles through contextual and action-driven conversations that simplify and enhance customer engagement. Today, we partner with over 4,000 facilities daily, including industry leaders like Copper Safe Storage, Storage Max, Prime Storage, and StorageMart. Together, we're redefining what's possible in customer engagement for the self-storage industry. We are growing rapidly and are looking to add a dynamic Conversation Solutions Architect to our go-to-market team. What’s the Opportunity? 🤔 We are seeking a Sr. Solutions Architect, Conversational Design & Analytics to play a major role the design, optimization, and performance analysis of AI-driven conversational experiences. This role sits at the intersection of AI, customer experience, and data analytics, ensuring that our conversational solutions are intuitive, scalable, and data-informed. As a strategic advisor and technical expert, you will collaborate with product, engineering, and customer teams to develop conversational flows, enhance AI performance, and drive actionable insights. You’ll be responsible for architecting end-to-end conversational experiences, leveraging AI, automation, and analytics to create high-performing, human-like interactions. If you have a passion for conversational AI, user experience, and data-driven decision-making, this role is an exciting opportunity to make an impact. What Will You Be Doing? ⚡️ • Gather and Analyze Statistics–Use your curiosity to collect analytics throughout various stages of customer journeys. Regularly review this data and customer conversations to identify areas of improvement in our products. • Occasionally Support Customers–Build relationships with customers by responding to their requests, evaluating NLP and/or LLM responses, or making minor customizations to meet their needs. • Improve Product Features–Leverage insights from analytics and feedback from customers to inform product updates. Utilize our drag-and-drop editor to make workflow changes that benefit both current and future customers. • Test and Launch Engineering’s Work–Approve new features and bug fixes developed by engineers. Ensure data flows correctly through databases and use our workflow editor to activate features for customers. • Monitoring–Consistently oversee high-priority features and conduct ad-hoc testing when issues arise. Be proactive in maintaining product quality. • Experimentation–Test creative hypotheses to drive rapid, data-driven decision making. • Project Management-Prioritize feedback and feature requests to maximize ROI for customers. Collaborate with product, design, and engineering teams to implement new features and resolve bugs. The ability to clearly communicate with internal, sometimes technical, teams and external stakeholders is key. What Skills Do You Need? • You’ll be a great fit if you’re an analytical thinker and problem solver. • We value team members who exhibit passion and grit in tackling challenges. • You want to learn a lot in a fast-paced, but not overwhelming, startup environment. • You’re interested in joining a small, close-knit team that values excellence. Your autonomy and creative freedom will enable you to do your best work while directly impacting our growth and success. You might • Have a look at our website and check out our mascot, Hoover the owl. What are his colors?