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Switzerland Global Enterprise

Switzerland Global Enterprise

via Remote Rocketship

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Senior Services Manager – Customer Service Management

Anywhere
Full-time
Posted 1/14/2026
Verified Source
Key Skills:
Customer Support Leadership
Data Analysis
Process Improvement

Compensation

Salary Range

$120K - 200K a year

Responsibilities

Leading customer support teams, designing processes, and analyzing KPIs to improve service quality.

Requirements

Requires 5-7 years of experience in power plant field services or contract performance management, with specific technical knowledge and industry experience.

Full Description

Job Description: • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Stay informed of industry trends that may inform work • Make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Assess quality of information given and ask pertinent questions to stakeholders • Offer new solutions to problems outside of set parameters • Construct and provide recommendations • Lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicate difficult concepts and may influence others' opinions on particular topics Requirements: • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in power generation industry • Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management • Willingness and ability to travel less than 25% of the time • Power Plant Operational/Outage and Project Management Experience • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs / projects • Ability to document, plan, market, and execute program Benefits: • medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • 401(k) savings opportunity with company matching contributions • company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off

This job posting was last updated on 1/15/2026

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