Svk Systems Inc

Compensation

Full Description

MUST HAVE: • 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation. • Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB. • Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation. • A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial. • ServiceNow Certified System Administrator (CSA) certification required. NICE TO HAVE: • Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups • Knowledge of ServiceNow integrations (REST/SOAP) and data management • Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes • Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics • Experience with data migration and integration projects involving ServiceNow • Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow. • Healthcare industry/client experience in ServiceNow (big plus). • Big firm / large enterprise background (ex: Accenture, Deloitte, PwC, Booz Allen type environments) with interest in moving to a smaller/hypergrowth firm Additional Information: • The client prefers that candidates do not contact them directly as part of agency outreach. • All external advertising must keep the client’s company name confidential. • Job postings and outreach should include a third-party disclosure to clearly indicate representation by an agency and avoid any confusion. Job Type: Contract Pay: $50.00 - $60.00 per year Work Location: Remote