SureStay Plus by Best Western Reading North

Compensation

Full Description

SureStay Plus by Best Western Reading North is a small hotel in Reading, Pa. We are, customer-centric, professional and our goal is to find detail-oriented people that enjoy customer service. Team work is the key for making our business successful; yet you will need to be able work independently. SureStay Plus by Best Western Reading North is a 60-room family friendly hotel. With Friendly, Smiling Customer Service, we provide clean & comfortable guest-rooms with reliable & fast service at reasonable pricing. We offer Fresh, Hot Breakfast Buffet; 24/7 Coffee; Free Wifi; 55-inch HDTV; Fridge & Microwave; and much more. Our customer service focused work includes: • Modern office setting • Growth opportunities • Flexible working hours We are hiring 1 person for Sunday and Monday 7 am - 3 pm, and also for two 3 pm - 11 pm shifts, this is a part-time job. (Or one person that can work the two morning shifts, and one person that can work the two 2nd shifts.) Guest Service Agents We plan to hire a friendly, customer service-oriented Guest Service Attendant to join our team. We expect a high level of professionalism and effective decision making. You will have several responsibilities including: taking reservations, checking in and out guests, answering questions/concerns, breakfast service, breakfast setup/cleanup, and handling inventory. You must be able to multi-task and have wonderful interpersonal communication skills while being personable. Must be at least 21 years of age. Must be friendly, energetic, dependable & customer service oriented. Customer Service Experience preferred, but willing to train the right candidate. We are hiring 1 person for Sunday and Monday 7 am - 3 pm, this is a part-time job. Must be available for Training, several several days during the week and/or weekends for the 1st 2 weeks. Able to work independently for a 8 hour shift. Description • Greet guests with a welcoming smile and friendly demeanor • Perform all guest check-in and check-out procedures • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. • Collect payment for room charges and other fees, credit, debit, & cash payments • Answer phones and direct calls to appropriate personnel • Check and send emails • Make and confirm reservations • Maintain a clean and neat front desk area • Accommodate guest requests · Committed to making every guest satisfied. · Enjoy Customer Service. · Maintain well-stocked Fresh Hot/Cold Breakfast Buffet. · Make Coffee. · Clean counters, tables & chairs & spills. · Remove garbage/trash. · Cook & Prepare Food: eggs, sausages, bacon, waffle mix, etc. · Wash dishes and equipment. • Communicating with hotel staff on the status of guest rooms. • Up Selling guest rooms and promoting hotel services. • Inform customers of all on-site amenities and any relevant information that is needed to use them. • Be informed and up-to-date on all types of room accommodation and availability. • Skills include: Customer service, Problem-solving, Communication, Computer knowledge. • Communicate with housekeeping, room service and security staff as necessary. • Provide local information on restaurants, special sites, activities, etc. • Resolve customer complaints and problems calmly and effectively. • Notify management of any serious issues that you cannot resolve. • Maintain a friendly, personable disposition. • Invoice and bill guests for their stay and services used. • Perform various clerical tasks as needed (sorting mail, paper filing, etc.) • Monitor the hallways and lobby area. • Keep updated records and files. • Other tasks assigned. Requirements & Qualifications: • High school diploma or GED equivalent preferred. • Personable and outgoing when dealing with guests. • Enjoy Customer Service • Professional phone demeanor. • Computer literate and proficient. • Excellent customer service skills. • Ability to maintain calm, polite, and patient in stressful situations. • Organized and detail-oriented • Please have solid references. • Must have a flexible work schedule. • Task-driven individual. • Adaptable/Flexible. • Ability to connect with guests and consistently give them a positive customer experience. • Dependable. • People-oriented. • Strong Verbal & Written Communication skills. • Work independently with limited supervision. · Work quickly, efficiently, accurately. · Customer-Centric. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Individuals may need to sit or stand as needed for an extended period of time. · Reaching above shoulder heights, below the waist or lifting as required to store materials · Proper lifting techniques required · Lift, carry, push, pull, or otherwise move objects. · Ability to use various EQP, vacuum cleaners. · Must be able to work with various cleaning solutions. · Physically able to do cleaning, lifting, bending for extended period of time Join our amazing & friendly team! Flexible hours, growth opportunities, and wonderful, customer-focused environment await you! Job Type: Part-time Pay: $12.00 per hour Benefits: • Flexible schedule People with a criminal record are encouraged to apply Work Location: In person