SupportNinja

Compensation

Full Description

Work Setup: Remote/WAH Salary: $16/hr The Customer Service Representative (Bilingual Spanish/English) is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative (Bilingual Spanish/English) look like? • Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications for a Customer Service Representative (Bilingual Spanish/English) look like? • Previous customer service experience or equivalent • Must meet minimum BYOD (bring your own device) and internet speed specifications • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Knowledge and experience with a CRM is preferred • Billing experience is a must Preferred Qualifications • Community Solar Power experience is a preference Ninja Perks and Benefits • Competitive compensation • Medical, dental and vision insurance • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/8a015o2r03B8YUNtO16Xf Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.