Supabase

Compensation

Full Description

Job Description: • Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. • Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. • Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. • Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. • Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. • Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. • Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers. • Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. • Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. • Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. Requirements: • 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. • 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. • Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. • Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. • Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. • Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. • Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards. Benefits: • Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development