Summit School Services LLC

Compensation

Full Description

About the Company Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North Americ a. About the Role The Vice President of Operations ensures operational excellence across a geographically diverse portfolio by standardizing best practices, driving performance discipline, and building a strong leadership bench. The VP plays a critical role in shaping culture, strengthening compliance, enabling scalable growth, and ensuring that Region Managers and the locations they lead operate with clarity, alignment, and accountability. This role also serves as a strategic thought partner to the SVP, influencing enterprise priorities through operational insight and field‑driven fee dback. Candidate must be based in Arizona, Texas, Missouri, Colorado, or Kansas. Role is remote with required travel. Responsi • bilities Operational • LeadershipThe VP, Operations is expected to use data‑driven insights to identify performance trends, intervene with precision, and uphold a high‑performance operating rhythm across all regio • nal teams.Driving overall operational performance across regions, ensuring results meet or exceed standards for safety, service delivery, labor stability, cost controls, and prof • itability.Establishing consistency by standardizing operational processes and ensuring best practices are implemented and sustained across every • location.Preparing regions for scale—ensuring readiness for new contracts, expansions, and customer‑driven growth by proactively addressing operational gaps and resou • rce needs.Leading stabilization and turnaround efforts in underperforming regions, deploying targeted remediation plans, and ensuring accountability for rapid im • provement.Drive Reve • nue GrowthThe VP, Operations is expected to have a growth-mindset and continuously be securing new opportunities to increase revenue through expanding routes and charter activity across all regio • nal areas.Develop a growth-mindset with General Managers and teams to ensure local opportunities are identified and im • plemented.Leadership & Talent D • evelopmentThe VP, Operations cultivates a disciplined talent culture where performance is clear, coaching is proactive, and leadership readiness is continuously str • engthened.Coaching and developing Region Managers through structured performance expectations, regular 1:1 engagement, and clear feedback m • echanisms.Fostering a culture rooted in people‑first leadership, safety, customer service, performance excellence, and continuous im • provement.Holding Region Managers accountable for developing General Managers and CSC leadership, ensuring capable • pipelines.Leading succession planning for Region Manager and General Manager roles, identifying high‑potential leaders and supporting their de • velopment.Partnering with HR to assess leadership bench strength, identify skills gaps, and implement development plans that support organization • al growth.Execution & • AlignmentThe VP, Operations acts as a critical conduit between enterprise strategy and field execution, ensuring that organizational priorities translate into tangible operational • outcomes.Converting the Company’s direction, policies and processes into clear regional action plans with measurable objectives and execution m • ilestones.Ensuring initiatives and standards are deployed consistently with strong change‑management support and follo • w‑through.Serving as the escalation leader for complex operational, labor, safety, or service issues, enabling rapid resolution and protecting the customer e • xperience.Prioritizing and filtering issues to shield the SVP from unnecessary operational noise, elevating only high‑impact • concerns.Field Presence & Stakeholder • EngagementThe VP, Operations is expected to be a highly visible field leader—balancing strategic oversight with hands‑on engagement that reinforces culture, drives consistency, and builds customer c • onfidence.Conducting regular site visits to assess operational health, engage teams, and reinforce performance exp • ectations.Building trust‑based relationships with customers to exceed expectations and identify opportunities for additional busine • ss growth.Strengthening credibility with location leaders and frontline supervisors through transparent communication and pa • rtnership.Working collaboratively with Safety, HR, Labor, Operations Improvement and other support functions to ensure compliance and maintain operational e xcellence. Qu • alifications Extensive experience leading multi‑site, field‑based operations with full accountability for safety, service, and financia • l performance.Demonstrated success coaching and developing experienced leaders, with a strong track record of building b • ench strength.Deep operational judgment, particularly in safety, labor relations, and risk mitigation within complex, regulated, or service‑intensive • environments.Ability to travel extensively across the assigned geography to maintain strong fie • ld engagement.Field‑first mindset with strong operational credibility and hands‑on lea • dership style.Direct, fair, and decisive, capable of holding leaders accountable while building trust an • d partnership.Strategic thinker with disciplined execution skills, capable of balancing long‑term vision with immediate oper • ational needs.Calm under pressure, able to navigate crises and high‑stakes issues while maintaining alignm • ent and focus.Must reside in TX, KS, MO, CO or AZ. Equal Opport unity Statement We are committed to diversity and inclusivity in our h iring practices.