Summit Fire & Security

Compensation

Full Description

JOB SUMMARY: The Account Manager is responsible for managing and expanding service and maintenance contract accounts within an assigned territory or customer segment. This role focuses on maintaining strong client relationships, driving renewal and growth opportunities, ensuring exceptional service delivery, and collaborating with operations teams to support customer satisfaction, retention, and profitability. The Account Manager (AM) is responsible for retaining and growing our existing customer base by ensuring outstanding service delivery to our customers and selling repairs and deficiencies, new service lines, and products. ESSENTIAL JOB DUTIES: Identify and pursue new business opportunities within the assigned territory or customer base. Prepare and present tailored proposals for fire protection services and products. Be a primary contact and advocate for an assigned group of customers. Prioritize and perform periodic customer business reviews in conjunction with customer, Sales and Operations to ensure satisfactory service levels, customer satisfaction, compliance with service contracts and applicable regulations, as well as internal standards of quality and safety. Initiate contact with customers to gauge satisfaction and address customer feedback to improve services and relationships. Implement strategies to retain clients and enhance satisfaction through excellent service and communication. Conduct regular site visits and inspections of client facilities to ensure quality of service, compliance with service agreements, and identify enhancement opportunities. Track account health and profitability, service metrics, renewal dates, upsell pipeline, and customer communication to manage account retention and renewal. Drive upgrade revenue from new product feature adoption and expanded services. Generate new clients through research, cold calling, and networking within a defined market (as needed). Develop proposals and negotiate service agreements and maintenance contracts. Manage sales opportunity pipeline using Salesforce. Work as part of the team to develop strategies for scale and growth and leverage contacts to stay informed of new company developments. Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns. Ensure compliance with service contracts, applicable regulations, and internal standards of quality and safety. Maintain a safe and secure work environment by following OSHA and company safety programs. Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance. Assist clients in understanding and meeting compliance requirements. Other duties may be assigned. QUALIFICATIONS The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. Education, Training, Certifications: High School Diploma or GED, required. Associate Degree in Business Management or related field, preferred. NICET Certifications, preferred. Experience, Knowledge, Skill Requirements: 4+ years’ customer service and account management experience, highly preferred. Sales experience in Fire and Life Safety industry is highly preferred. Other related experience may include sales in HVAC, commercial property and office equipment. Proven sales success including consistent upselling/cross-selling and established track record of success developing strong customer relationships. Systems and Software Skills: 2 years operating a computer, Microsoft Office, required. Communication Skills: Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors. Other Qualifications: Frequent travel to sites. Valid driver’s license with acceptable driving record required. Reliable transportation, required. Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. PHYSICAL & WORK ENVIRONMENT REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements: While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist. Work Environment: Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you! Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property. Benefits Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes: Paid Vacation and Holidays Medical Insurance Dental Insurance Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long-Term Disability – Employer Paid Short-Term Disability – Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program Our Core Values PIPE We are PASSIONATE about life safety We have INTEGRITY (Do the right thing) We work in PARTNERSHIP with our customers and community We constantly strive for OPERATIONAL EXCELLENCE (Do things right) Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.