SUMERU INC.

Compensation

Full Description

Key Responsibilities: • Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts. • Analyze customer issues and deliver effective solutions promptly and professionally. • Retrieve and document customer information, activities, and changes accurately within the database. • Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis. • Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner. • Research and analyze data to address operational challenges and resolve customer service issues. • Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution. • Adapt ton on-standard practices and procedures using automated systems while maintaining high levels of accuracy and compliance. • Understand and respond effectively to the needs and expectations of both internal and external customers. Skills: • Strong oral, written, and interpersonal communication abilities. • Excellent problem-solving and analytical skills. • Proficiency in using computer systems and databases for data entry and retrieval. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Customer-focused mindset with a commitment to delivering exceptional service. • Strong facilitation skills and the ability to coordinate with multiple teams. Job Type: Contract Pay: $14.00 - $15.00 per hour Expected hours: 40 per week Work Location: Remote