SuccessKPI Inc.

Compensation

Full Description

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! Customer Success Intern Location: Remote (Work from Home) Duration: Summer Internship (10 weeks starting June 1, 2026) Department: Customer Success SuccessKPI is looking for a Customer Success Intern to support our Customer Success team in helping customers achieve maximum value from their investment in the SuccessKPI platform. This role will provide hands-on experience working with customer programs, success planning, platform adoption, and cross-functional collaboration with teams like Product, Engineering, Professional Services, and Education. This internship is ideal for someone who enjoys working with people, solving problems, and learning how SaaS customer success teams help drive adoption, retention, and customer satisfaction. Why Work for SuccessKPI Opportunity to work for a fast-growth global SaaS company in the rapidly growing analytics space A diverse, inclusive, and dynamic culture where employees are proud to work Hands-on exposure to real customer programs and enterprise relationships Opportunity to work with leadership and cross-functional teams — you have a voice at SuccessKPI Career development and growth opportunities as the company continues to scale Opportunity to build industry relationships and work alongside seasoned experts What You’ll Do Support Customer Success Managers in managing customer relationships and ongoing engagement Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies Help track customer progress against key success metrics and KPIs Participate in customer meetings and internal account team discussions (as appropriate) Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins) Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams Assist in documenting customer feedback, product requests, and escalation needs for internal teams Collaborate with internal partners across Product, Engineering, Professional Services, and Education Support workshops and enablement sessions by helping organize content and follow-up actions Maintain and build knowledge of the SuccessKPI platform, new features, and best practices What You’ll Bring Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field Interest in Customer Success, SaaS, and customer-facing roles Strong organizational skills and attention to detail Ability to manage tasks proactively and work independently in a remote environment Strong written and verbal communication skills Calm, thoughtful approach to problem-solving A customer-first mindset and willingness to help customers overcome hurdles Desire to learn and grow skills in customer engagement, success planning, and SaaS operations Nice to Have (Not Required) Familiarity with data and analytics tools (PowerBI, Tableau, Excel, SQL, etc.) Interest in contact center technology and customer experience analytics Experience working with cross-functional teams or project coordination Exposure to SaaS platforms, support tools, or CRM systems About SuccessKPI SuccessKPI is a rapidly growing SaaS analytics platform for contact centers. Our platform combines a rich data lake and BI layer with quality management, speech and text analytics, and real-time playbooks to help organizations act on customer conversations. Customers can get started in minutes with a robust, actionable customer experience management platform. SuccessKPI is an Equal Opportunity Employer. About SuccessKPI Inc.: SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on SuccessKPI, please visit us at successkpi.com SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A