Stryten Energy

Compensation

Full Description

We are looking for a Remote Online Chat Specialist to provide exceptional customer service and support through online chat platforms. The ideal candidate will handle multiple chat conversations simultaneously, resolve customer inquiries, and maintain a positive and professional tone at all times. ⸻ Key Responsibilities (Spec List): • Respond promptly to customer messages via live chat and email. • Provide accurate information about products, services, pricing, and company policies. • Troubleshoot issues and guide customers through problem resolution. • Handle multiple chats efficiently while maintaining quality and accuracy. • Escalate complex inquiries to the appropriate departments when necessary. • Maintain detailed records of customer interactions in CRM or ticketing systems. • Meet performance targets, including response time, resolution rate, and customer satisfaction. • Stay updated on product knowledge, promotions, and system updates. • Follow company communication guidelines and maintain professionalism in all chats. • Collaborate with team members to ensure smooth and consistent customer service. ⸻ Required Qualifications: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). • Proven experience in customer service, online chat, or virtual support roles. • Excellent written communication and grammar skills. • Fast and accurate typing speed (minimum 45–50 WPM). • Ability to multitask and manage several conversations at once. • Strong problem-solving and interpersonal skills. • Reliable internet connection and access to a personal computer or laptop. • Ability to work independently with minimal supervision. ⸻ Preferred Skills: • Experience with live chat software (e.g., Zendesk, Intercom, LiveChat, Freshdesk, HubSpot). • Familiarity with CRM or help desk systems. • Prior remote work experience. • Knowledge of customer service best practices. • Bilingual or multilingual skills (a plus). ⸻ Compensation & Work Details: • Pay: Competitive hourly or per-project rate (based on experience). • Hours: Flexible scheduling available (depending on project or shift). • Work Setup: 100% remote – must have a quiet workspace and reliable internet. • Training: Provided for qualified candidates. ⸻ Why Join Us: • Fully remote position with flexible work hours. • Opportunity to grow within a supportive, customer-focused team. • Gain valuable experience in digital communication and online support. • Rewarding work environment centered on service excellence.