Stryker

Compensation

Full Description

​ Responsibilities: • Provides account coverage to ensure uninterrupted customer service. • Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. • Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency. • Supports projects and continuous improvement initiatives within the Strategic Operations Team. • Supports execution of Scope of Work Analysis. • Supports the implementation of new customer accounts. • Ensures effective surgical care to patients as related to Stryker Endoscopy equipment. • Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. • Effectively builds and maintains relationships and trust in both new and existing accounts. • Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners. • Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook. • Communicates injuries, reportable occurrences, and performance related feedback. Physical requirements ​ • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.         • Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point). • Must be able to communicate telephonically. • Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.). Mental requirements • Effectively and efficiently work in high stress and conflict situations. • Ability to simultaneously address multiple complex problems. • Work as an integral part of a team. • Ability to interact appropriately with a variety of individuals including customers and internal partners. • Must be able to analyze and resolve non-routine product issues using independent judgment.  Skills/Experience required • OnSite Operations background preferred. • Basic knowledge of Stryker Endoscopy products and programs. • Excellent Leadership, Organization, and Analytical skills.       • Excellent interpersonal and communication skills. • Demonstrates professional work ethic and attitude at all times. • Respects patient confidentiality.   • Valid and unrestricted driver’s license and appropriate insurance to travel by car as required. • Up to 80% of overnight travel required. $58,700-106,200 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.