Stryker

Compensation

Full Description

Must be in commutable distance to either Export, PA or Columbus, OH offices. Schedule: • 1st Shift • Overtime based on business needs What you will do - As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. • Provide phone support for inquiries from sales and healthcare professionals • Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken • Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute • Maintain customer pricing in systems of record, including entering contracts as required • Implement and support Quality initiatives throughout Customer Service workflow • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes • Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need - Required • High School Diploma or GED • 2+ years’ relevant work experience • Ideal candidate lives within commutable distance from the Export, PA, or Columbus, OH Stryker locations Preferred • SAP - highly preferred • Experience as account representative; ERP, CRM systems Pay rate will not be below any applicable local minimum wage rates.