Stryker

Compensation

Full Description

Job Description: • provide customer services relating to sales, sales promotions, installations and communications • validate the ship to and replenishment locations of orders with sales and operations partners • responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry • check and validate accuracy of incoming surgery product usage cases • be the customer-facing voice and develop creative solutions to customer issues • provide phone support for inquiries from sales and healthcare professionals • keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken • provide proactive updates on order status to accelerate billing process • support Sales Department by providing answers to questions generated by telephone, e-mails and fax • research responses with sales • build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies • support Sales Reps in case of product usage pricing or discrepancies Requirements: • Required High School Diploma or GED • Two (2) years’ relevant work experience • Preferred Experience as account representative; Oracle Benefits: • bonus eligible • benefits