Stripe

Compensation

Full Description

Job Description: • Drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them • Collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives • Ensure that the team is equipped with the resources and tools necessary to deliver exceptional support • Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization • Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders Requirements: • 7+ years of experience in strategy and operations, consulting, and/or program management • Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact • Robust critical thinking and analytical skills, with the ability to derive strategic insights from data • Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms • An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike • An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity. Benefits: • Health insurance • Professional development • Remote work