Stripe

Compensation

Full Description

Job Description: • Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives • Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects • Design and launch programs that lead to step-change improvements in our operational processes and business outcomes • Design and continue building the Risk Operations Quality program — defining frameworks and processes needed to systematically measure and improve operational quality across the org • Stand up agent performance monitoring and calibration processes to ensure accuracy, consistency, and fairness in how we evaluate operational quality • Define and track quality metrics and reporting, partnering with Data Science to surface actionable insights to Risk Ops leadership • Scale the Quality program across the Risk Operations organization, ensuring adoption, standardization, and continuous iteration as the program matures • Embody our Operating Principles and foster Stripe's values and culture Requirements: • 5+ years of experience in risk program management, strategy, management consulting, business operations, and/or operations program management • The ability to dig deep into the data and think from first principles while delivering the best results • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations • Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact • Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them Benefits: • Flexible work arrangements • Professional development opportunities