Stratus Building Solutions Northwest

Compensation

Full Description

Entrepreneur Magazine’s #1 fastest growing franchise brand (#23 business overall), Stratus Building Solutions / Stratus Clean, seeks a versatile Franchise Business Consultant (Operations Manager/Franchise Coach) for our rapidly expanding and innovative green Building Services company. JOB DESCRIPTION As a Franchise Business Consultant for the #1 Commercial Cleaning company in the US, your primary goal will be to develop trusted relationships with our Unit Franchise Owners as well as our current and potential Clientele. With extensive training, strong support teams, and continual opportunity for growth, our Franchise Business Consultants develop the skills to coach and develop our Franchisees into successful business owners. RESPONSIBILITIES: • Cultivate relationships with both Stratus Clientele and Unit Franchisees. • Address and resolve client complaints by working with Unit Franchisees. • Conduct quality audits to maintain high service standards. • Facilitate the start of services for new clients. • Manage transfers of service between Unit Franchisees. • Quote and sell one-time services to existing clients. • Train new and existing Unit Franchisees. • Conduct quarterly meetings with Unit Franchisees. • Build and maintain consultative relationships with key clients, industry partners, and stakeholders to foster long-term business partnerships • Stay up to date on industry and market trends, competitive landscapes, and emerging technologies to identify innovative business opportunities • Collaborate with internal teams about the client's needs, position Stratus’ comprehensive solutions, and deliver a seamless transition of trust with the operational partner – the Unit Franchisees. • Be a part of a culture that values innovation, agility, and teamwork • Some nights and weekends based on need for account transfers and training of Unit Franchisees. QUALIFICATIONS: • Valid Driver’s License • Associate degree or higher • Preferred, but not required, experience in Janitorial, Floor Care, and Carpet knowledge. • Proficiency in multitasking with follow through on tasks to completion. • Bilingual proficiency (Spanish/English is preferred). • Ability to efficiently resolve a diverse range of customer issues. • Proven leadership skills. • Desire to 'coach' and build teams. • Computer literacy, including internet navigation and proficiency in Google Workspace. • HubSpot and LinkedIn familiarity is a plus. • Reliability and strong work ethic. • Excellent Customer Service skills. • Effective communication abilities with people from various backgrounds. • B2B Sales experience is a must. • Experience in multiunit, multilocation, restaurant service, or franchising is a plus. KEY CHARACTER TRAITS • Positive Demeanor: Puts good energy into the world and enjoys interacting with people. • Detail-Oriented: The type of person who understands that how you do the little things is how you do everything. • Organized: Ability to multitask and prioritize many tasks without "dropping any balls." • High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching. • Self-Directed and Motivated: Without someone looking over your shoulder. • Valid driver's license with a good driving record, and a reliable means of transportation. BENEFITS: • Base: starts at $55,000 annually commensurate with experience, with commissions and bonuses with a potential pay $90,000 or higher. • Sick Days/ PTO. • Vacation and Holidays. • Health Benefits (Medical, Visual, Dental). • Participation in company's sponsored 401 (k) with matching. • Career Advancement Opportunities. Job Type: Full-time Pay: $65,000.00 - $90,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Can you briefly walk me through your experience working with franchise owners or small business operators? • How do you track and document compliance issues? • What’s your approach to delivering tough feedback so it’s constructive? • What motivates you most in a franchise consultant role? • What’s your expected salary range for this role? Work Location: In person