Strattec Security Corp.

Compensation

Full Description

Summary: The Sales Coordinator is responsible for supporting day-to-day activities for customer accounts. This role ensures accurate order processing, timely communication, and exceptional customer service while assisting in account growth initiatives. Essential Duties & Responsibilities: Responsibilities include, but are not limited to: Account Support & Coordination: • Act as day-to-day liaison for assigned accounts. • Manage order entry, tracking, and delivery coordination of proto-type and pre-production orders. • Access and distribute customer prototype orders to the appropriate team members and maintain prototype tracker • Maintains purchase order tracker/ log. • Ensure accuracy pricing, invoicing, and documentation of all purchase orders for assigned accounts. • Update and maintain price files in system(s), i.e. AS400n& Future III database with customer shipping information, pricing, etc. • Provide service contract management support when needed. • Assists in the recovery of any past due balances from the customer accounts through written and verbal communication. • Set up customer files when needed. Customer Service: • Respond promptly to customer inquiries and resolve issues effectively. • Maintain strong relationships through proactive communication and follow-up. Data & Reporting: • Monitor account performance and prepare regular reports. • Assist in forecasting based on customer needs. • Provide support for various sales reporting activities such as Acquisition Plan, Quarterly Quote Report, Monthly Sales Reports, Board of Director Reports, etc. Collaboration: • Work closely with sales, plants, program management and finance teams to ensure seamless operations. • Assist Account Manager/Director with direct customer contact or customer meetings per given direction. • Support Account Managers/Directors with administrative tasks and presentations. • Support internal activities including, but not limited to internal/external audits, PDTs, etc. • Support customer reception area as backup (Auburn Hills specific). General: • Supports advanced engineering initiatives & collaborates with R&D teams. • Ensures adherence to company policies, industry standards & regulatory requirements. • Monitors & reports on key performance indicators (KPIs). Qualifications: • Associate or Bachelor’s degree in Business, Marketing, or related field (or equivalent experience). • 1–3 years of experience in account coordination or customer service, preferably in automotive. • Strong organizational and multitasking skills. • Excellent communication and problem-solving abilities. • Proficiency in Microsoft Office and CRM systems. Key Competencies: • Detail-oriented and accurate. • Customer-focused mindset. • Ability to work under pressure and meet deadlines. • Team player with strong interpersonal skills. Qualifications: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: • Ability to read, analyze & interpret general business periodicals, professional journals, technical procedures, or governmental regulations. • Ability to write reports, business correspondence & procedure manuals. • Ability to effectively present information & respond to questions from groups of managers, clients, customers & the general public. Mathematical Skills: • Ability to apply concepts such as fractions, percentages, ratios & proportions to practical situations. Understanding of general financial principles. Reasoning Abilities: • Ability to solve practical problems & deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.