Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled technician who can troubleshoot, repair, and support complex field service issues while maintaining excellent client relationships. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of repairs and maintenance. - You will communicate effectively with clients to provide updates and ensure satisfaction. - You will assist in training junior field service staff and share best practices. - You will adhere to safety protocols and company policies during all field operations. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking troubleshooting. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple service calls and prioritize tasks efficiently. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with specific client systems or industry-standard tools. - Previous experience mentoring or training junior staff. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to promote work-life balance. - We offer the chance to work with cutting-edge technology and innovative projects. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by responding to this message or emailing careers@strategicsystems.com. We look forward to hearing from you!