Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering exceptional IT services to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert support. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the frontline technical expert, providing hands-on support and troubleshooting to resolve complex issues and enhance system performance. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams and clients to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will train and assist junior field service technicians to enhance team capabilities. - You will ensure compliance with company policies and industry standards during all service activities. - You will participate in after-hours support and emergency response as needed. What You Bring: - You have at least 5 years of experience in field services support or a related technical role. - You possess strong knowledge of hardware, software, and networking fundamentals. - You have excellent problem-solving skills and the ability to work independently. - You demonstrate effective communication skills to interact with clients and team members. - You hold relevant technical certifications such as CompTIA A+, Network+, or equivalent. Bonus Points If You Have: - Experience working in the Boston metropolitan area or similar urban environments. - Familiarity with cloud-based systems and remote support tools. - Background in training or mentoring junior staff. - Additional certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA). What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and remote work options when applicable. - We offer access to the latest technology and training resources. Ready to Apply? Please submit your updated resume and a brief cover letter outlining your relevant experience to our recruitment team at Strategic Systems. We look forward to hearing from you!