Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering exceptional IT services to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert support. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the frontline technical expert, providing hands-on support and troubleshooting to resolve complex issues and enhance system performance. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams and clients to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will train and assist junior field service technicians to enhance team capabilities. - You will ensure compliance with company policies and industry standards during all service activities. - You will participate in continuous learning to stay updated with the latest technology trends and solutions. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills with the ability to troubleshoot complex technical issues. - Effective communication skills to interact with clients and team members professionally. - Ability to work independently and manage time efficiently in a fast-paced environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Experience working in the Boston metropolitan area or similar urban environments. - Familiarity with remote support tools and ticketing systems. - Background in training or mentoring junior staff. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible scheduling to promote work-life balance. - We offer access to the latest tools and technologies to enhance your skills. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by responding to this posting or emailing careers@strategicsystems.com. We look forward to hearing from you!