Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled technician who can troubleshoot, repair, and support field service operations effectively. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues promptly to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of repairs and maintenance. - You will assist in training junior field service staff and share best practices. - You will ensure compliance with company policies and safety standards during all field operations. - You will communicate effectively with clients to provide updates and technical guidance. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking troubleshooting. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple service calls and prioritize tasks efficiently. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Background in training or mentoring junior staff. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to promote work-life balance. - We offer company-provided tools and resources to support your success. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this message or sending your application to careers@strategicsystems.com. We look forward to hearing from you!