Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service calls and installations. - You will collaborate with cross-functional teams to resolve complex technical issues. - You will maintain detailed documentation of service activities and client interactions. - You will ensure compliance with company policies and industry standards. - You will train and mentor junior field service staff. - You will manage inventory and logistics for field service equipment. - You will contribute to continuous improvement initiatives to enhance service delivery. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of networking, hardware, and software troubleshooting. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple priorities. - Proficiency with service management software and tools. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with cloud-based systems and IoT technologies. - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Background in customer service or client-facing roles. - Familiarity with safety protocols and regulatory compliance. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.