Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the field. - You will troubleshoot and resolve hardware and software issues efficiently. - You will collaborate with internal teams to escalate and resolve complex problems. - You will document service activities and maintain accurate records. - You will ensure compliance with company policies and safety standards. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in training junior staff and sharing best practices. What You Bring: - You have at least 5 years of experience in field services or technical support roles. - You possess strong knowledge of hardware, software, and networking fundamentals. - You have excellent problem-solving and communication skills. - You are comfortable working independently and managing multiple tasks. - You hold a valid driver’s license and are willing to travel within the North Boston area. Bonus Points If You Have: - Experience with specific industry-related technologies or systems. - Certifications such as CompTIA A+, Network+, or similar. - Prior experience in a customer-facing technical support role. - Familiarity with safety protocols and compliance standards. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible scheduling to promote work-life balance. - We offer the chance to work with cutting-edge technology and diverse clients. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems. We look forward to hearing from you and exploring how you can contribute to our dynamic team.