Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service calls and maintenance tasks. - You will collaborate with cross-functional teams to resolve complex technical issues. - You will document service activities and maintain accurate records. - You will assist in training and mentoring junior field service staff. - You will ensure compliance with safety and quality standards during all field operations. - You will communicate effectively with clients to understand and address their needs. - You will contribute to continuous improvement initiatives within the field services team. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong troubleshooting and problem-solving skills with hands-on technical expertise. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Proficiency with field service management software and tools. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with network systems and infrastructure support. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Familiarity with safety regulations and compliance standards. What We Offer: - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement. - Supportive and inclusive company culture. - Flexible work schedules and remote work options. - Access to the latest tools and technologies to support your work. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this message or sending your application to careers@strategicsystems.com. We look forward to hearing from you!