Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and software. - You will participate in continuous training to stay updated on the latest technologies and best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills with the ability to work independently. - Effective communication skills to interact with clients and team members. - Valid driver’s license and reliable transportation for travel within the service area. Bonus Points If You Have: - Experience with enterprise-level IT systems and infrastructure. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Familiarity with remote support tools and ticketing systems. - Previous experience working in a client-facing technical support role. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to promote work-life balance. - We offer the chance to work with cutting-edge technology and a dynamic team. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by responding to this job posting. We look forward to hearing from you!