Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and software. - You will participate in continuous training to stay updated on the latest technologies and best practices. What You Bring: - Minimum of 5 years of experience in field services or technical support roles. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Background in IT infrastructure or systems administration. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer the chance to work with cutting-edge technology and innovative projects. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.