Strategic Focus

Compensation

Full Description

HR & Client Services Coordinator Company: Strategic Focus, LLC Location: Dallas, TX (Not a Remote Role) Reports To: Principal / CEO Position Summary Strategic Focus, LLC is seeking a highly capable HR & Client Services Coordinator to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division. This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately. Key Responsibilities Client HR Service Delivery • Serve as a initial day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations • Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking • Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation) • Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes • Maintain HR documentation, audit readiness, and personnel file integrity across client accounts • Support implementation of HR best practices aligned with client goals and organizational standards Employee Relations & Compliance Support • Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal • Support investigations through fact-gathering, documentation, and coordination • Ensure compliance with federal, state (Texas), and local employment laws and internal policies • Assist with policy updates, handbook rollouts, and compliance initiatives Client Experience & Operations • Ensure consistent, high-quality service delivery across all client engagements • Track deliverables, deadlines, and ongoing HR initiatives for assigned clients • Support development and refinement of internal SOPs, templates, and service models • Maintain strong, professional relationships with client stakeholders Internal Operations Support • Support operational execution of Strategic Focus Educational Services, including: • Tutor onboarding and documentation compliance • Scheduling coordination and communication • Tracking attendance, deliverables, and reporting requirements • Assist with process standardization and administrative workflows across service lines • Support internal projects, reporting, and operational improvements as needed Decision-Making & Escalation Framework This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions. Independently Handles: • Routine HR operations and documentation • Recruiting coordination and onboarding processes • Standard employee relations documentation (drafting and coordination) • Client communication on routine HR matters Escalates to Principal: • Termination decisions and high-risk employee relations matters • Formal investigations and sensitive complaints • Organizational restructuring or strategic workforce decisions • Board-level or executive advisory situations Qualifications Required: • 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar) • Strong working knowledge of employee relations, HR compliance, and HR operations • Experience supporting multiple stakeholders or client groups • Excellent written and verbal communication skills • High level of professionalism, discretion, and sound judgment • Strong organizational skills with the ability to manage multiple priorities Preferred: • Experience supporting nonprofit organizations or mission-driven environments • Familiarity with HRIS systems (APS, Paycom, or similar) • Experience in consulting or multi-client environments • Exposure to education, workforce development, or program operations Key Competencies • Judgment & Discretion: Ability to navigate sensitive HR matters appropriately • Execution Excellence: Strong follow-through and attention to detail • Client Service Orientation: Professional, responsive, and solutions-focused • Adaptability: Comfortable working across diverse clients and service lines • Process Discipline: Ability to build and follow structured workflows • Communication: Clear, professional, and confident in both written and verbal formats