Strada

Compensation

Full Description

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Associate Account Manager (Workday Professional Services) Overview: The Associate Account Manager is responsible for overseeing the ongoing Workday application management support services for our customers. They manage the client partnership and communicates priority of work based on client business objectives internally and interfaces directly with Strada delivery team (onshore and offshore). The Associate Account Manager serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing direct customer service. Key Responsibilities • Act as the primary client contact in the delivery of AMS Services to transactional clients. Effectively manage adjusting priorities and deliverables for a portfolio of 5-12 clients. • Provides all account management support and contract oversight including new client onboarding, status and service usage reporting and invoicing review. • Executes tasks with minimal supervision to ensure quality delivery and client satisfaction. • Manages customer accounts to ensure on-time, quality, and successful delivery of service including oversight of all work requests. • Identify additional opportunities for enhanced services for our customers. • Liaise between business, technical, and sales stakeholders and contacts. Knowledge And Skills Proficiencies • Self-starter; Takes initiative to build skills in other areas by leveraging available resources. • Excellent communication skills in English, both verbal and written, including clear articulation of complex messages and requirements. • Ability to be effectively and actively engaged on multiple, concurrent accounts. • Ability to prioritize and organize work to ensure overall timeliness and quality standards in a fast-paced environment and to adapt to frequent change. • Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate. • Comfortable working across global organizations. • Ability to maintain professionalism in the face of tight deadlines and difficult situations. • Intermediate Microsoft skills (Excel, PowerPoint, Outlook, Word, etc.). Work Experience • 1 to 3 plus years’ experience preferred in client or project management. • Experience with Workday or equivalent platform is a plus. • Experience with a ticket management software such as Jira is a plus. • Ability to lead, coordinate, and motivate technical staff. • Education: • Bachelor’s Degree or equivalent experience is preferred. At Strada, Our Values Guide Everything We Do • Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. • Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. • Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. • Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. • Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.