Store Supply Warehouse

Compensation

Full Description

CUSTOMER SERVICE REPRESENTATIVE - FULL TIME • *5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024! ** Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork. Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift! Customer Service Representative (Call Center) Description: Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team. Key Responsibilities: • Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner. • Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse. • Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty. • Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers. • Identify customer needs and recommend the appropriate products/services to meet those needs. Customer Service Representative Qualifications: • High School Diploma or a GED is required • Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares • Must be computer literate, proficient in Data Entry and Typing, a must. • Ability to navigate between different websites and multitask • Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary • Experience with outbound sales, telemarketing, or company/product introductions, a plus. • Fluent in Spanish is a plus, but not required • Willingness to maintain a safe and ethical work environment, and work as an effective team member Customer Service Specialist Benefits: • Starting hourly wage of $17.50/hour • Opportunity for growth • Merit increases • Medical benefits options for you and your family. Eligibility within 60 days based on start date • Dental Insurance • Vision Insurance • Medical Flexible Spending Account (optional) • Dependent Care Flexible Spending Account (optional) • Basic Employee Life Insurance (company paid) • Short-Term Disability • Long-Term Disability (company paid) • 401k Plan Your application will be reviewed, and you will be contacted if qualifications are met All offers are contingent upon a background check Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V)