STM Canna

Compensation

Full Description

Job Overview: As the Sales & Customer Success Manager, you are responsible for leading the sales team to consistently hit their quotas and overseeing the customer service team to ensure high-quality support and client satisfaction. This role combines strategic sales leadership with customer service oversight, requiring a balance of team coaching, pipeline management, ticketing analytics, and hands-on involvement in driving revenue and retention. You thrive on motivating teams, improving processes, and leveraging data-driven insights to achieve business goals. Job Duties: • Lead, coach, and develop the sales team to consistently achieve individual and team quotas. • Conduct weekly pipeline reviews with the sales team to ensure opportunities are progressing and goals are on track. • Review, analyze, and present sales desk/ticketing analytics to identify trends, remove bottlenecks, and improve performance. • Provide regular feedback and strategy adjustments during team reviews to maximize sales effectiveness. • Monitor daily, weekly, and monthly sales activity, tracking KPIs and providing accurate revenue forecasts to leadership. • Personally step in to sell and close deals, particularly for high-value or strategic accounts • Assist with closing opportunities and provide support for complex deals. • Collaborate with marketing, product, and operations teams to ensure sales initiatives align with company goals and inventory availability. • Manage the client services team, ensuring timely responses, professional ticket handling, and high-quality customer interactions. • Conduct ticket reviews with the customer service team, ensuring accuracy, thorough resolution, and opportunities for process improvements. • Act as an escalation point for complex client issues, working closely with both sales and service to resolve problems quickly. • Create and maintain SOPs, workflows, and training materials for both sales and customer service functions. • Leverage CRM and customer support platforms to improve tracking, reporting, and overall team efficiency. • Partner with leadership to implement data-driven strategies for sales growth, service quality, and customer retention. • Ensure compliance with company policies, ethical standards, and industry regulations in all sales and customer interactions. Desired Qualifications: • 4 years of experience in Sales Management & Customer Success, preferably in a B2B environment. • Proven success leading sales teams to consistently hit quota through pipeline management and accountability. • Hands-on experience with CRMs/ticketing analytics, including reviewing data with teams to drive improvement. • Strong background in pipeline forecasting, opportunity tracking, and sales performance analysis. • Experience managing customer service teams, including ticket review, process optimization, and escalation handling. • Proficiency with CRM platforms, ticketing systems, and business analytics tools. • Excellent communication, leadership, and coaching skills. • Strong analytical and problem-solving abilities, with a data-driven approach. • Manufacturing or technical background is strongly preferred. Job Type: Full-time Pay: $70,000.00 - $130,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Experience: • Customer Service Management: 3 years (Required) • B2b Sales Management: 4 years (Required) • Sales pipeline: 4 years (Required) Work Location: Remote