Stitch Consulting Services, Inc.

Compensation

Full Description

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work. We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. About This Role Your role will make a huge impact across Stitch because you’ll be supporting a team of highly experienced consultants to ensure they can do their best work, while also acting as a strategic partner on our Tier 1 accounts. As a Delivery Director, you’ll lead and coach a group of 15 talented consultants across multiple delivery disciplines, including Solution Architects, Marketing Strategists, Business Strategists, Technical Producers (Email Developers), and more. You’ll help them grow, stay inspired, and feel supported, all while fostering a high-performance culture built on accountability, collaboration, and continuous learning. What You’ll Do Lead and develop a team of 15 highly experienced consultants across multiple Delivery disciplines, cultivating relationships grounded in trust, growth, and shared purpose. The consultants you’ll lead will work in these Drive a high-performance culture by setting clear expectations, providing consistent feedback, celebrating wins, and holding space for continuous improvement. Conduct meaningful 1:1s and quarterly career conversations focused on professional growth, well-being, and long-term success. Act as a strategic Delivery partner on a set of Tier 1 accounts, ensuring delivery excellence and alignment across teams. Lead communications with executive-level stakeholders to maintain trust, transparency, and strategic alignment. Observe trends across accounts to identify opportunities for process improvement, skill growth, and knowledge sharing. Collaborate cross-functionally with Client Partners and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes. Manage time-off requests and timesheet approvals Lead or co-lead office hours sessions to drive team knowledge sharing. Occasionally travel, up to 20% to various locations as required Perform additional duties as assigned and needed What Success Looks Like In This Role? Your team consistently delivers exceptional, high-quality work across accounts, setting the bar for Delivery excellence at Stitch. Your team members show measurable growth in skills and performance under your guidance You’ve established a strong operational rhythm within your team, meaning goals are met, timelines are honored, and communication is crisp and proactive You’ve built a high-performance culture where accountability, clarity, and continuous feedback drive outcomes. On your Tier 1 accounts, you are a strategic partner and executive-level partner, guiding conversations that shape long-term success and client trust. Stitch’s standards are elevated through your leadership. Accounts run smoothly, clients see measurable results, and excellence is the expectation. A minimum of 10 years of hands-on experience with marketing technology and customer engagement implementations 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients 5+ years of direct people leadership experience Experience leading teams of 10 direct reports or more Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution. Strong executive communication and stakeholder management skills, with experience leading conversations at the C-suite or senior client leadership level. Proven success managing or supporting strategic accounts, balancing team capacity, delivery quality, and client satisfaction Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence. Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future Flexible PTO policy Medical, dental, vision, and life insurance Monthly tech stipend Paid parental leave Paid bereavement leave Mental well-being support In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana