Customer Repair Support Specialist- Raleigh, NC
Compensation
$50K - 70K a year
Responsibilities
Analyze repair trends, manage repair processes and inventory, engage with customers, and ensure compliance with policies.
Requirements
Requires ability to analyze repair data, manage repair logistics, maintain compliance, and build customer relationships.
Full Description
STERIS is seeking a Customer Repair Support Specialist in Raleigh, NC to provide onsite services to Instrument Management Services (IMS) customers. This role involves analyzing repair trends, managing inventory, engaging with Customers, and resolving issues to ensure surgical assets are ready for operation. The position is remote and based in one of the states of North Carolina, typically Raleigh. Requirements • Review and perform basic analysis on repair trending data. • Provide analysis of repair trending and solution delivery to assigned facilities. • Track send/receive repair process. • Ensure instrument/device inspection is managed per compliance and contract requirements. • Build positive relationships with Customers • Maintain compliance with STERIS policies. Benefits • Base Salary + Incentive Compensation Program • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) • Cell Phone Stipend • Robust Training Program • Paid Time Off • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program
This job posting was last updated on 9/4/2025
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