Step Up on Second, Inc

Compensation

Full Description

Assistant Program Manager, Permanent Supportive Housing REPORTS TO: Program Manager, RHI PSH HOURS: 40 CLASSIFICATION: Exempt SUMMARY: The Assistant Program Manager will assist the site PM in overseeing daily operations and supervision of the Rapid Housing Initiative (RHI) Permanent Supportive (PSH) Housing program. The PSH program will provide support services to house and stabilize homeless persons experiencing serious mental health issues and other disabling conditions. The project-based on-site teams provide clinical care coordination, case management, skilling building, housing supports, psychosocial rehabilitation, crisis intervention and other needed services in the member’s home or community settings. This position will supervise a small team of Case Managers, who are Certified Peer Specialists, and Clinical Care Coordinators. The program utilizes Housing First, Motivational Interviewing and Trauma Informed evidence-based service provision and provides 24/7 on call coverage to members to ensure housing stability and retention. Benefits and What We Offer: • Opportunities for growth and professional development. • Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days). • Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00 • 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes. DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Leadership, Administration, Oversight Program Management Provide leadership, guidance and direct management of program staff. Ensure Step Up, Partners for Home (PFH) and Atlanta Housing Authority (AHA) goals, values, policies, procedures and practices are implemented. Respond to emergency and priority situations such as safety and security measures. Assist Program Management to analyze program reports and numbers to identify trends and make projections or recommendations for program modifications. Collaborate with team to resolve grievances and troubleshoot incidents. Participate in the development and implementation of program policies and procedures. Collaborate with Management on preparation and completion of monthly reports and ensure program activities are in alignment with contract expectations. Provide coverage as point of contact for community stakeholders including the local Continuum of Care. Administration Provide guidance as needed on written program policies and protocols. Ensure integration of Evidence Based Practices, standards of excellence, and SUOS values into daily work and programming. Work collaboratively with Partners for Home COC, SUOS Operations, Property Management, Human Resources, Finance, and Quality Management departments to implement and oversee all facility, personnel and program aspects. Work collaboratively and strategically with community organizations to support a seamless and coordinated system of care. Reports/Contracts and Compliance With Program Manager, review all program and contract reports prior to submittal to Director for approval. Manage the referral process, ensuring applicants will be screened for eligibility. Oversee tracking, charting and documentation for all services, file maintenance, daily logging, and budget compliance. Ensure staff are completing all required documentation in Welligent and HMIS. Review and explain contract scope and services to staff. Collaborate with Management and QM team to perform periodic internal audits. Human Resources Provide feedback and evaluation on a regular basis in line with SOUS policies and in coordination with Human Resources. Support and coach team in professional skills and its place in the Step Up system of care and the larger social services continuum of care. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth in coordination with Quality Management. Tenant Services Ensure staff are working with tenants to develop “good neighbor” habits and interface with neighboring properties to ensure Step Up is seen as good neighbor. Collaborate with Property Management and Services team in weekly meetings to review lease violations, tenant behaviors and eviction prevention solutions. Coordinate interventions with mental health providers to ensure services are delivered which will promote housing retention and community integration. Documentation and Data Collection • Ensure member charts are reviewed in Welligent and ClientTrack weekly to ensure required documentation is in place for both Step Up and Partners for Home. • Provide needed information needed for partners to complete their reports for AHA and PFH. SKILLS: • Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery. Knowledge of housing vouchers, continuum of care and housing authority processes. • Demonstrated leadership of programs, organizations or teams, with multiple staff oversight and ability to work effectively in an interdisciplinary team. • Initiative and problem-solving skills in community interface and human resources. • Clinical experience, crisis intervention, understanding and commitment to Recovery Model philosophy. • Ability to perform assessments and provide mental health diagnosis. • Strong computer skills and must demonstrate proactive communication skills and be a team player with a goal towards Step Up’s mission to end homelessness. QUALIFICATIONS: • Bachelors Degree and 3 years experience overseeing social services with homeless adults coping with chronic mental health conditions required; Masters Degree preferred. PSH oversight and or experience a plus. • Knowledge of the Housing First model and Housing Vouchers systems preferred. • Previous management experience and ability to work as a part of and supervise a team is crucial and required. • Knowledge of Microsoft Office and homeless services databases is essential. • Must have own transportation and current Georgia driver’s license and insurance with a good driving record. SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members. STEP UP CORE VALUES HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community. VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community. COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community. Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER