STENOGRAPH, LLC

Compensation

Full Description

Job Title: Technical Support Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions designed to empower legal professionals and enhance transcription accuracy and efficiency. Role Overview: As a Technical Support Representative, you will be the frontline support for our customers, ensuring they receive timely and effective assistance with our products. Your role is crucial in maintaining customer satisfaction and helping users maximize the value of our cutting-edge transcription technology. What You'll Do: - You will provide expert technical support to customers via phone, email, and chat. - You will troubleshoot and resolve software and hardware issues related to our transcription products. - You will document customer interactions and technical issues accurately in our support system. - You will collaborate with engineering and product teams to escalate and resolve complex problems. - You will assist in creating and updating user guides and support documentation. - You will participate in training sessions to stay current with product updates and industry trends. - You will contribute to improving support processes and customer experience. What You Bring: - You have at least 2 years of experience in technical support or a related customer service role. - You possess strong knowledge of software troubleshooting and hardware diagnostics. - You have excellent communication skills, both verbal and written. - You are proficient with CRM and ticketing systems. - You demonstrate problem-solving skills and the ability to work independently. Bonus Points If You Have: - Experience in the legal or transcription technology industry. - Familiarity with stenography equipment and software. - Technical certifications such as CompTIA A+ or similar. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at www.stenograph.com/careers. We look forward to hearing from you!