STENOGRAPH, LLC

Compensation

Full Description

Job Title: Customer Care Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions that empower legal professionals to work more efficiently and accurately. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Stenograph, delivering exceptional support and service to our customers. Your role is vital in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries, resolving issues, and providing product guidance. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to our legal transcription products and services. - You will provide detailed product information and assist customers in maximizing the use of our technology. - You will document customer interactions accurately in our CRM system. - You will collaborate with technical teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and product performance. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or support roles, preferably in technology or legal industries. - Strong communication skills, both verbal and written, with a customer-focused attitude. - Proficiency with CRM software and basic troubleshooting skills. - Ability to manage multiple tasks efficiently and maintain attention to detail. - Problem-solving mindset with the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in the legal transcription or legal technology sector. - Familiarity with Stenograph products or similar transcription tools. - Technical aptitude with software installation and configuration. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at www.stenograph.com/careers. We look forward to hearing from you!