STENOGRAPH, LLC

Compensation

Full Description

Job Title: Customer Care Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions that empower legal professionals to work more efficiently and accurately. Role Overview: As a Customer Care Representative, you will be the frontline ambassador of Stenograph, delivering exceptional support and service to our valued customers. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries, resolving issues, and providing product guidance. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to our legal transcription products and services. - You will provide detailed product information and assist customers in utilizing our technology effectively. - You will document customer interactions and feedback accurately in our CRM system. - You will collaborate with technical teams to escalate and resolve complex issues. - You will contribute to continuous improvement by sharing customer insights and suggestions. - You will maintain up-to-date knowledge of our products, services, and industry trends. What You Bring: - You have at least 2 years of experience in customer service or support roles, preferably in technology or legal services. - You possess strong communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate problem-solving abilities and a customer-focused mindset. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in the legal transcription or legal technology industry. - Familiarity with technical troubleshooting and software support. - Multilingual abilities to support a diverse customer base. - Experience working in a fast-paced, dynamic environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. - We offer access to cutting-edge technology and industry-leading tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Care Representative role at Stenograph, LLC through our careers page or via email to careers@stenograph.com.