STENOGRAPH, LLC

Compensation

Full Description

Job Title: Customer Care Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions that empower legal professionals to work more efficiently and accurately. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Stenograph, delivering exceptional support and service to our valued customers. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries, resolving issues, and providing product guidance. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to our legal transcription products and services. - You will provide detailed product information and assist customers in maximizing the use of our technology. - You will document customer interactions accurately in our CRM system. - You will collaborate with technical teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and product performance. - You will assist in training new team members and sharing best practices. What You Bring: - You have at least 2 years of experience in customer service or support roles, preferably in technology or legal industries. - You possess strong communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You have excellent problem-solving abilities and a customer-focused mindset. - You are detail-oriented and able to manage multiple tasks efficiently. Bonus Points If You Have: - Experience with legal transcription or related technology products. - Familiarity with technical troubleshooting and software support. - Bilingual abilities or additional language skills. - Prior experience working in a fast-paced, customer-centric environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at www.stenograph.com/careers. We look forward to hearing from you!