STENOGRAPH, LLC

Compensation

Full Description

Job Title: Customer Care Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions that empower legal professionals to work more efficiently and accurately. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Stenograph, delivering exceptional support and service to our valued customers. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries, resolving issues, and providing product guidance. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to our legal transcription products and services. - You will provide detailed product information and assist customers in maximizing the use of our technology. - You will document customer interactions accurately in our CRM system. - You will collaborate with technical teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and product performance. - You will maintain up-to-date knowledge of our product offerings and industry developments. What You Bring: - Minimum of 2 years experience in customer service or support roles, preferably in technology or legal services. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in the legal transcription or legal technology industry. - Technical aptitude with the ability to understand and explain software products. - Bilingual skills or additional language proficiency. - Familiarity with troubleshooting hardware and software issues. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and industry-leading tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Care Representative role at Stenograph, LLC. We look forward to hearing from you!