STENOGRAPH, LLC

Compensation

Full Description

Job Title: Customer Care Representative Company Overview: Stenograph, LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years. We serve a global clientele by providing innovative and comprehensive technology solutions that empower legal professionals to work more efficiently and accurately. Role Overview: As a Customer Care Representative, you will be the frontline ambassador for Stenograph, delivering exceptional support and service to our customers. Your role is vital in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries, resolving issues, and providing product guidance. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to our legal transcription products and services. - You will provide detailed product information and assist customers in utilizing our technology effectively. - You will document customer interactions and feedback accurately in our CRM system. - You will collaborate with technical teams to escalate and resolve complex issues. - You will contribute to continuous improvement by sharing customer insights and suggestions. - You will maintain up-to-date knowledge of our products, services, and industry trends. - You will support training initiatives by assisting in the creation of customer support materials. What You Bring: - Minimum of 2 years experience in customer service or support roles, preferably in technology or legal industries. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with CRM software and basic troubleshooting skills. - Ability to manage multiple tasks efficiently and work collaboratively in a team environment. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the legal transcription or legal technology sector. - Familiarity with transcription software and related technologies. - Additional language skills to support a diverse customer base. - Prior experience in training or creating support documentation. What We Offer: - We offer a supportive and inclusive work environment that values your contributions. - We offer competitive salary and benefits packages including health insurance and retirement plans. - We offer opportunities for professional growth and development. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and industry-leading tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Stenograph, LLC. We look forward to hearing from you!