Stellar Consulting Solutions, LLC

Compensation

Full Description

We are looking for an experienced Field Services Technician to support IT operations at a Distribution Center in Rome, NY. This role is hands-on and onsite, focused on providing technical support for hardware, network connectivity, and end-user systems within a warehouse/distribution environment. Key Responsibilities • Provide onsite IT field support at the distribution center • Troubleshoot and resolve issues related to: • Desktops, laptops, printers, scanners, and peripherals • Network connectivity (LAN/WAN, cabling, switches – basic level) • Warehouse/industrial IT equipment (RF scanners, handheld devices, etc.) • Perform hardware installations, replacements, upgrades, and break-fix support • Support system rollouts, upgrades, and DC-specific IT initiatives • Coordinate with remote IT teams, vendors, and service desks as needed • Document incidents, resolutions, and asset details accurately • Ensure minimal downtime and smooth operations within the facility • This is a fully onsite role • Candidates must be comfortable working within a distribution center environment • Immediate availability is preferred