Stellantis

Compensation

Full Description

Job Description Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, Dealer Warranty Programs Specialist focused on warranty programs for dealers to join the Technical Service Organization team at Mopar Headquarters, in Auburn Hills, Michigan. The Dealer Warranty Programs Specialist position is responsible for managing dealer programs that include but are not limited to a dealer evaluation program that rewards dealers with simplified claims processing based on select criteria, a program where dealers provide repair information beyond what is needed for claim review, and a program that connects assembly plants with dealers experiencing warranty issues. The specialist will use multiple systems in the warranty suite. Written and verbal communication skills are critical. Duties Include Dealer Evaluation Program: • The evaluation program has been established for several years. A thorough analysis of the existing criteria, along with an exploration of potential alternatives, is required to ensure continued effectiveness. Leading this comprehensive review will be among the initial and critical responsibilities of the selected candidate. • Development of criteria to determine vehicle repeat repairs • Learning and updating SAS code used in evaluation processes • Weekly, monthly, and quarterly updates to dealer facing website • Evaluation, assignment, and communication of results at the dealer level and with and Field Operations • Coordination with Claim System Business owner to ensure proper system parameters Repair Information Program • Use of AI and other analytics tools to improve understanding of repair order data analysis • Partnership with Global for common repair information standards • Coordination with Technical Assistance evaluation of repair information quality Dealer Partnership • Analysis of dealer claims data compared to plant vehicles to identify potential dealers • Contacting dealers and Field Operations personnel for dealer selection in program • Establishing frequency of contacts between plant and dealership • Support of cross functional team (Assembly, Field Operations, Service) Systems To Be Used • Stellantis Global Claim System (GCS) • SAS Enterprise Guide for evaluation • Snowflake • Co-Pilot • JD Power Basic Qualifications • Bachelor's degree • 3+ years of data analytics experience • Experience using SAS Enterprise Guide or Snowflake • Proficiency in SQL, Python, R, etc., with hands‑on experience applying these languages to data analysis, data manipulation, and reporting tasks • Proficient in MS Office 365 • Must be able to build presentations and deliver to groups • Ability to interact effectively with various management levels • Ability to multi-task and prioritize in a challenging and fast-paced work environment • Ability to deal effectively with a wide range of dealership personnel and field operations staff Preferred Qualifications • Data analytics across multiple platforms (SAS, Stellantis Global Claim System, Snowflake, Palantir) • Engineering level systems expertise • 2 years or more experience with Dealership &/or Field Claims systems and processes • Existing, positive, relationships within dealer facing organizations Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With • An employer match on contributions to your 401k, Roth, and Catch-Up plans • An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: • Tuition reimbursement • Student loan refinancing programs • 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran