Steak 'n Shake

Compensation

Full Description

General Manager Job Type: Full-Time | 50–55 Hours per Week Industry: Quick Service Restaurant (QSR) Opportunity: Eligible for Franchise Partner Program Lead a Restaurant at the Forefront of QSR Innovation At Steak 'n Shake, we’re blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a General Manager, you won’t just manage, you’ll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it. If you’re a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program—an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards. What You’ll Do Restaurant Leadership & Operations • Lead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests. • Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation. • Ensure operational excellence across all shifts: opening, mid-day, and closing. • Uphold all brand standards, food safety practices, and service protocols. Financial Performance • Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste. • Drive labor efficiency with smart scheduling, cross-training, and station versatility. • Proactively monitor and reduce shrinkage through strong controls and real-time coaching. Inventory & Supply Chain Control • Oversee inventory from the back door to the front line. • Conduct regular inventory counts with attention to accuracy and waste reduction. • Maintain strong vendor relationships and ensure tight invoice and delivery protocols. Team Building & Development • Recruit, train, and retain top hourly talent. • Build a cross-functional team trained across multiple stations to maximize labor productivity. • Inspire a high-performing culture centered on hospitality, accountability, and consistency. • Provide clear feedback and coaching tied to operational standards and results. Performance & Process Management • Use metrics to drive decision-making: speed of service, food quality, guest satisfaction, and labor costs. • Reinforce systems and SOPs that create repeatable success. • Take pride in developing a restaurant that’s clean, efficient, and welcoming. Job Requirements • 3+ years of QSR or fast-casual restaurant management experience required. • Proven history of consistent work tenure and reliable leadership. • Deep understanding of food cost management, labor optimization, and operational KPIs. • Hands-on leadership—comfortable working the drive through or grill when needed. • Tech-savvy with POS systems, inventory platforms, and invoice tools. • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen. • Professionalism that extends to your LinkedIn profile (if you have one) and resume—both should tell the same story. • Track record in driving hospitality excellence and navigating change in a team setting. What Success Looks Like • Your restaurant consistently exceeds goals for costs, guest satisfaction, and cleanliness. • Your team is engaged, well-trained, and delivers fast, friendly service with pride. • You maintain a polished, energetic presence—setting the tone every shift. • Your store becomes a top performer and you’re invited into the Franchise Partner Program. INDMANAGE