Steady Install, Inc.

Compensation

Full Description

About Steady Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets, helping companies access reliable labor quickly while giving workers flexible opportunities to earn. Businesses that rely on field labor face a persistent challenge: finding qualified workers quickly, at scale, and with consistent quality. Traditional staffing models are often slow, expensive, and inflexible. Steady solves this problem through a marketplace platform that combines technology, operational discipline, and a growing network of skilled workers. Today, more than 40,000 workers have signed up on the Steady platform, and hundreds of companies rely on Steady to complete installation and project work across multiple major markets. Our marketplace powers thousands of project shifts each year across industries such as office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork. As the network continues to grow, our focus is on strengthening supply reliability, improving marketplace economics, and expanding into new cities where demand for flexible skilled labor continues to grow. Our long-term goal is to build the infrastructure layer that enables businesses to access skilled labor on demand while giving workers greater flexibility and access to opportunity. Role Summary The Head of Strategy and Business Operations is primarily responsible for owning the supply side of the marketplace, including worker acquisition, onboarding, activation, quality, utilization, retention, and supply-demand balancing across all active markets. In addition to supply ownership, this role serves as a senior leader across the company, helping shape strategy, improve operating discipline, identify new revenue opportunities, and drive cross-functional execution. Supply is the engine of the marketplace. This role ensures that engine runs with reliability, efficiency, and improving economics. This is a highly hands-on role. You will not rely on others to surface insights. You must be comfortable pulling your own data, building analyses, identifying trends, and implementing automation that improves operational performance. Beyond operational excellence, you will identify and test new ways to monetize the marketplace, improve unit economics, and unlock additional revenue streams tied to our supply base and client relationships. In the first year, success will include improving worker activation and utilization, strengthening supply reliability across markets, and launching monetization initiatives that improve marketplace economics. What You Will Own Supply Strategy • Design marketplace supply strategy across all markets • Determine optimal worker density by market • Define worker mix across skill tiers and certifications • Build activation and retention playbooks • Improve supply predictability and reliability Worker Acquisition and Activation • Optimize recruitment channels and cost per acquisition • Improve onboarding speed and quality • Increase activation rates of registered workers • Reduce time from signup to first job • Build structured worker quality scoring Supply Performance and Quality • Own worker utilization and repeat booking rates • Improve job success rates and reduce field issues • Develop foreman and lead-level pipeline • Create performance tiers tied to incentives Marketplace Balancing • Ensure supply-demand equilibrium across markets • Forecast labor needs based on sales pipeline • Reduce job fill volatility • Support pricing discipline through supply control Marketplace Monetization and Revenue Expansion • Identify new revenue streams tied to worker base and client demand • Develop and test monetization initiatives with clear ROI frameworks • Improve pricing structure where supply leverage exists • Explore partnerships that enhance supply-side economics • Build pilots quickly and scale what works • Ensure new initiatives improve margin and enterprise value Data, Analytics, and Automation • Pull and analyze data directly from core systems • Build and maintain dashboards tracking supply KPIs • Improve data integrity across CRM and operational systems • Implement workflow automation using tools such as Zapier or similar platforms • Create reporting rhythms that drive accountability • Translate data into operational decisions quickly Cross Functional Leadership Sales • Align recruiting plans with projected demand • Provide visibility into capacity constraints • Support monetization initiatives tied to strategic accounts Account Management • Improve service reliability for top accounts • Reduce escalations tied to labor quality • Identify upsell opportunities tied to supply performance Finance • Forecast labor costs and supply scaling needs • Model working capital requirements tied to supply growth • Improve contribution margin by market • Evaluate ROI of new revenue initiatives KPIs and Success Metrics Supply Metrics • Active worker rate as a percentage of registered workers • Time to first job • Worker utilization rate • Repeat booking rate • Fill rate consistency Quality Metrics • Job success rate • Reduction in operational escalations or rework • Client satisfaction tied to labor performance Financial Metrics • Supply acquisition cost • Contribution margin by market • Gross margin improvement driven by supply efficiency • Revenue generated from new monetization initiatives • ROI on pilot programs Why This Role Matters Steady is building a marketplace that depends on reliable, scalable supply. Revenue growth without supply discipline leads to inconsistent service, margin pressure, and operational instability. This role owns the systems, strategy, and operational execution that ensure the marketplace scales with reliability and improving economics. The Head of Strategy and Business Operations will play a central role in shaping how Steady grows across markets, how we strengthen the worker network, and how we unlock additional revenue opportunities from the platform. Success in this role directly impacts the company’s growth trajectory, unit economics, and long-term enterprise value. Experience and Skills • 5+ years in operations, marketplace management, analytics, consulting, or high-growth environments • Strong analytical and financial modeling capability • Experience working directly with data and reporting tools • Comfortable pulling data through SQL, BI tools, or similar systems • Experience building dashboards and KPI reporting frameworks • Experience implementing automation using tools such as Zapier or similar workflow platforms • Experience identifying and launching new revenue initiatives • Experience managing multi-market or distributed operations • Strong cross-functional leadership skills Traits That Matter • Builder mindset • Structured thinker who creates clarity from complexity • Data-driven and commercially minded • High accountability and ownership • Comfortable operating without a large support team • Willing to make hard tradeoff decisions