State of Washington

Compensation

Full Description

The Department of Revenue is recruiting for a Management Analyst 5, Technical Advisor position within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team! Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, and deferred compensation plans. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all: • Getting work done accurately. • Working efficiently. • Sharing new ideas. • Being kind. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect: • Work that is challenging. • Enough tasks you will never run out of work to do. • Variance from day to day and the ability to do multiple activities each day. • Opportunity for growth and development. • Teleworking options and flexible work schedules. Candidate screening will begin as early as December 15, 2025, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible. As a Management Analyst 5 (MA5) in the Taxpayer Account Administration (TAA) division, this position reports to the division’s Program Manager, performing several duties that include: • Providing data extraction, compilation, analysis, and reporting for division management and staff on complex tax information and division performance. • Serving as an expert level management analyst. • Coordinating and completing varied and complex analytical projects, including creating and managing division data dashboards, and Capital Gains 1099-B intake compliance analysis and reporting. • Conducting research and analysis and consulting with the TAA Division Management team. • Conducting system testing within the agency’s Automated Tax and Licensing Administration System (ATLAS). • Supporting division records management and retention as division liaison with the Information Governance Office. Required Qualifications: Demonstrated ability to perform advanced data analysis and reporting in a public-sector or complex regulatory environment, applying expert-level analytical skills to support strategic decision-making and operational effectiveness. Demonstration of the below technical skills: • Proficiency in Power BI, Excel (advanced functions, pivot tables), SharePoint, and other business intelligence tools. • Ability to create, maintain, and interpret complex reports and dashboards. • Strong understanding of public data use, records management, and transparency requirements (e.g., public records laws). • Ability to communicate clearly and effectively in writing. • Analytical thinking and problem-solving skills, including the ability to methodically research and analyze a subject in order to discover facts, come to a conclusion, and/or develop a plan of action based on the facts discovered or the conclusion drawn. • Ability to effectively express ideas and information verbally, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. • Ability to plan and develop presentations intended for a broad and varied audience using a variety of visual aids. • Ability to review documents for correctness and appropriate application of tax law. • Ability to effectively organize multiple assignments, sometimes complex in nature or involving competing priorities, to produce accurate, thorough, and timely work products. Demonstration of the below interpersonal/soft skills • Ability to effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others. • Ability to take action to learn and grow. • Taking personal responsibility for the quality and timeliness of work. • Ability to earn the trust, respect, and confidence of co-workers and customers through consistent honesty, forthrightness, and professionalism in all interactions. • Uses an equitable and inclusive approach to actively seek to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. • Encourages an inclusive culture where everyone feels valued and respected. • Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships with external units or partners using excellent communication skills for meeting facilitation, networking, team building, and department policy. Proficient knowledge of the following: • Working knowledge of technologies necessary to conduct job functions, such as Microsoft office applications Outlook, Word, Excel, PowerPoint, Project, and Visio, SharePoint, Power BI, the internet, etc. Preferred/Desired Qualifications: • Bachelor’s degree in business administration, public administration, accounting, or a related field. • Thorough knowledge of the Automated Tax and Licensing Administration System (ATLAS) used to maintain and adjust taxpayer information. • At least 1-year professional experience performing data analysis using the ATLAS My Search data tool. • Thorough knowledge of tax administration programs, policies and procedures in the Taxpayer Account Administration Division. • Basic understanding of Lean Six Sigma methodologies, principles and practices. Knowledge of the following: • Washington Revenue Act of 1935, as amended. • Rules, policies and procedures of the Department of Revenue. • State tax structure and tax administration. • Legislative process. • Department correspondence guidelines to include Plain Talk style of writing. How do I apply? Complete the online application in detail and submit the following: • Attach a cover letter detailing your interest and experience specific to the required qualifications of this position. • Attach a resume that illustrates experience qualifying you for this position. • Note - Incomplete applications and applications received without the requested attachments may be *disqualified.* To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching. Questions? Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725. This position has been designated as having access to Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS). To access this information, you will need to: • Comply with the FTI background check requirements, consisting of: • FBI National background check (fingerprints required) • Local law enforcement check (places where you have lived, worked, or attended school for the last 5 years) • Verification of your ability to work in this country • Be willing to follow the safeguarding requirements of IRS Publication 1075 and DOR Administrative Police 6.5.1. Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.